Senior Director, Customer Experience & Operations

BRUNT Workwear is seeking a Senior Director of Customer Support Operations to shape and own the end-to-end CX strategy, tooling, and staffing as our brand scales across channels. You will lead two Senior CX Managers, collaborate with Marketing, Merchandising, Operations, and Digital Product, and build scalable processes to deliver best-in-class service for blue-collar customers who rely on BRUNT every day.

This role requires a hands-on leader with a track record in high-growth environments, and