Ivi-America in New Jersey is seeking a Senior Director, Contact Center to lead strategy, people, processes, and capacity for high-quality patient experience at scale. You will own the contact center operations across outreach, analytics, QA, and training in a highly cross-functional role.
The ideal candidate brings 8+ years in contact center or healthcare operations, strong leadership, and a data-driven mindset to drive performance and continuous improvement.
#J-18808-LjbffrSenior Director, Contact Center & Patient Experience in bernards township at Unknown Company
This position is listed as full time and onsite.