Join to apply for the Senior Director - Client Development role at Hermès
Join to apply for the Senior Director - Client Development role at Hermès
The Team:
The Omnichannel Customer Development & Client Relations Management (CDCRM) team is a newer, retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.
The Team:
The Omnichannel Customer Development & Client Relations Management (CDCRM) team is a newer, retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.
The Opportunity:
The Senior Director of Client Development is a key partner for the métiers, the merchandising team, the retail and ecommerce teams in developing our Women, Men and Lifestyle Universes.
The Senior Director of Client Development will be responsible for overseeing our client development experts across MRTW, WRTW, Fine Jewelry, Beauty & Fragrances as well as Equestrian. The Senior Director will develop and implement strategies to drive sales while ensuring seamless selling ceremonies and delivering the best client experience possible.
The Senior Director will partner with the CRM, Digital Analytics and BI team to understand our customer behaviors, analyze trends, and share insights with the retail and ecommerce teams. He/She will develop key initiatives to engage with our clients most appropriately across channels.
All other duties as assigned by the supervisor.
About the Role:
- Develop a client development strategy around our Women, Men and Lifestyle Universes by leveraging data insights, client development expert’s feedback as well as regional vice presidents and stores
- Define client action plans with each client development expert as well as métier partners
- Map our client journeys by segment/by métier to define a long-term client development strategy
- Work closely with the Maison and Watch métiers experts to identify client opportunities, share best practices and ensure alignment on bespoke client experiences offered
- Partner with Learning and Development team and Merchandising team to identify training opportunities and develop relevant selling ceremony and client experience modules
- Identify client development gaps/opportunities and partner with cross-functional teams to develop the most appropriate solutions/services/experiences
- Partner with the CRM team to identify clients for international events and accompany directly or indirectly these clients during these events
- Establish strong client relationships that allow for continuity and ongoing representation
- Work closely with the Client Experience team to define the animations calendar as well as create elevated and bespoke client experiences
- Monitor competitive activity to ensure that the appropriate response strategies are formulated and communicated
Yes
Budget Responsibility
Yes
Decision Making Responsibility
Yes
About You:
- 10+ years in sales experience
- College degree preferred.
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
- Elevated leadership and communication skills.
- Even tempered with ability to continuously multi-task.
- Self-starter and able to work independently.
- Flexible with schedule changes to accommodate needs of the business.
Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.
Our Commitment
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"
Seniority level
Seniority level
Director
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
Retail Luxury Goods and Jewelry
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