Zendesk in the United States seeks a Senior Director to lead Technical Support, shaping strategy, building a strong leadership team, and guiding transition of human agents to AI-aligned proactive work.
You will balance AI automation with expert human support, define metrics, partner across functions, and drive global capacity planning. This role requires 15+ years of leadership and experience in large SaaS environments; base salary ranges $174k–$260k plus incentives.
#J-18808-LjbffrSenior Director, AI-Driven Technical Support (Hybrid/Remote) in austin at Unknown Company
This position is listed as full time and onsite.