Define and document digital transformation journeys including mapping to pragmatic executable, functional requirements
Assist in performing maturity assessments and developing strategic roadmaps to help clients establish and achieve their digital objectives.
Bridge key stakeholders to enable experience capabilities – work with digital, integration, and data technologies to design and implement new customer experience strategies and innovative solutions.
Find and amplify the voices of the customer, employee, and partner to guide innovative, practical digital solutions
Be a key team member in digital technology and strategy engagements - build the client relationship, map key technical inputs, project delivery, and overall program success
Help shape the experience-led growth agenda – use human and market insights to frame future growth opportunities, and help clients to innovate new products, services and business models.
Requirements
5-7 years working with business and technical teams in the digital domain
Excellent communication skills, detail-oriented, and with the ability to interact with different levels of end users, business leaders, and technical resources
Experience with digital tools, such as marketing automation, email tooling or web analytics
Demonstrated technical mastery, analytical and have excellent problem-solving skills
Expert in data driven decision making, eager to learn, creative thinker, entrepreneurial mindset
Ability to work both independently and as a member of a cross-functional team with strong sense of ownership
Demonstrated awareness of change management and influence mapping to support digital initiatives
Ability to act in a leadership role within project delivery teams