To support a growing customer success team, the remote Senior Digital Customer Success Manager will manage a portfolio of clients, focusing on onboarding, risk mitigation, and providing technical guidance while leveraging data to enhance customer engagement and drive renewals. Key responsibilities: Leverage customer journey data to drive onboarding and activation for clients in the portfolio Proactively identify risks and develop mitigation strategies to ensure customer success Provide technical guidance on product implementation and adoption best practices Required qualifications: 5+ years in a customer-facing role, ideally in tech-led customer success or account management Experience using data to target customer engagement and manage a large portfolio Proven success in owning the renewal process with accountability for retention quotas Strong project management skills and experience working with technical products Foundational technical knowledge relevant to the role, with a willingness to learn more about LaunchDarkly
Senior Digital Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.