Owning a portfolio of digital Evisort accounts, the full-time Senior Digital Customer Success Manager will design and implement a digital Customer Success program, focusing on customer engagement, adoption, and value realization while working remotely. Key responsibilities Build and launch a digital Customer Success motion, defining lifecycle touchpoints and engagement strategies Manage a book of digital accounts, ensuring adoption, retention, and targeted re-engagement with at-risk customers Create scalable content and resources to support customer success, leveraging product usage data and engagement signals Required qualifications Minimum 8 years of experience in Customer Success, Consulting, Strategy, or similar customer-facing roles At least 4 years in a digital, scaled, or tech-touch Customer Success role 5 years of experience building out a digital/scaled Customer Success program 1 year of experience in Contract Lifecycle Management (CLM) 6 years of experience managing a large book of accounts
Senior Digital Customer Success Manager in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.