Senior Desktop Support Engineer

Senior Desktop Support EngineerJoin Quartz as a Senior Desktop Support Engineer and play a key role in shaping the future of workplace technology. In this role, you'll lead endpoint management initiatives, drive automation and modernization efforts, and serve as a technical expert for technologies including Microsoft Intune, SCCM, Autopilot, and Horizon. If you're passionate about improving employee technology experience while mentoring others and influencing strategic IT decisions, we'd love to hear from you.Benefits:Flexible Work Options - In-Person or HybridParticipate in technology modernization projects and continuous improvement initiativesOpportunity to work with SCCM, Intune, and VDI technologiesIdeal starting pay rate, based on skills and experience: $66,800 - $83,400 + robust total rewards packageResponsibilitiesAdminister and optimize endpoint management platforms including Microsoft Intune, SCCM/MECM, Autopilot, and HorizonLead desktop engineering initiatives, including device deployments, operating system upgrades, software packaging, and endpoint modernization projectsServe as the senior technical escalation point for complex desktop, virtual desktop, and endpoint-related issuesManage endpoint security, patching, compliance, and software deployments across the enterprisePartner with Infrastructure, Cybersecurity, Networking, and business teams to implement technology solutions that enhance employee experienceDevelop automation, standards, and best practices that improve efficiency, reliability, and supportabilityMonitor endpoint performance and proactively identify opportunities for continuous improvementMentor team members, share technical knowledge, and contribute to strategic IT initiativesQualificationsBachelor's Degree and 4 years in desktop support installing, configuring, and managing Windows-based systems and related technologiesAssociate's Degree and 7 years in desktop support installing, configuring, and managing Windows-based systems and related technologiesHigh School Equivalency and 10 years in desktop support installing, configuring, and managing Windows-based systems and related technologiesAdvanced technical expertise in desktop engineering, endpoint management, and enterprise Windows environmentsExtensive experience administering Microsoft Configuration Manager (SCCM), Microsoft Intune, Windows Autopilot, and Microsoft Endpoint ManagerAdvanced knowledge of Windows operating systems, Active Directory, Microsoft 365, Group Policy, endpoint security, and enterprise desktop architectureExperience with PowerShell scripting and automation to improve operational efficiencyStrong understanding of endpoint lifecycle management, software packaging, operating system deployment, and configuration managementDemonstrated ability to troubleshoot complex technical issues using structured problem-solving methodologiesAbility to mentor technical staff and influence technical decisionsFlexible to work evenings and weekends as project and operational needs requireHardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships.

To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.