Technical Support Analyst (Help Desk & Systems Support)Join a Growing Team Supporting Critical Business TechnologyOur client is seeking a motivated and customer-focused Technical Support Analyst to provide frontline technical support while helping maintain the organization's IT infrastructure. This role combines Help Desk Support, Desktop Support, and Systems Administration, making it an excellent opportunity for a technology professional who enjoys troubleshooting, problem-solving, and supporting end users in a fast-paced environment.If you're passionate about technology, enjoy helping people, and have experience supporting Microsoft environments, we'd like to hear from you.What You'll DoAs a Technical Support Analyst, you will:Provide technical support to end users via phone, email, and ticketing systemsTroubleshoot and resolve hardware, software, network, and system-related issuesInstall, configure, maintain, and upgrade computer systems and peripheralsManage user accounts, permissions, security groups, and access rightsSupport Microsoft Windows desktop and server environmentsMonitor, document, track, and resolve support requests through the Help Desk systemCreate and maintain technical documentation and knowledge base articlesAssist with system maintenance, upgrades, and technology deploymentsSupport networking infrastructure including switches, firewalls, and IP phone systemsParticipate in an on-call rotation for after-hours and weekend supportQualifications | Required2+ years of experience in Technical Support, Help Desk, Desktop Support, Systems Administration, Network Administration, or a related IT roleExperience supporting Microsoft Windows operating systems and server environmentsStrong troubleshooting and problem-solving skillsExperience managing user accounts, permissions, and security settingsExcellent communication and customer service skillsAbility to work effectively with both technical and non-technical usersPreferred | Experience with any of the following technologies is highly desirable:Microsoft Windows ServerMicrosoft 365 / Office 365Microsoft AzureMicrosoft SharePointMicrosoft SQL ServerIIS (Internet Information Services)DFS (Distributed File System)Oracle RDBMSLinux AdministrationNetworking, TCP/IP, Switches, Firewalls, and VPNsVoIP and IP Phone SystemsWhat We're Looking ForThe ideal candidate understands how technology supports business operations and can effectively support employees across multiple departments. You'll thrive in this role if you:Enjoy solving technical problemsCommunicate clearly and professionallyStay calm under pressureTake ownership of issues through resolutionHave a strong customer-service mindsetAre eager to learn and expand your technical skillsApply Today | If you're looking for an opportunity to grow your IT career while making a direct impact on business operations, we encourage you to apply.