Senior Desktop EngineerChicago (loop) or Dallas – onsite 3 days, work from home 2 daysSummaryThis is a newly created role to support our company's scaling efforts. It's critical we have the right person to establish best practices for Desktop and End User Computing Engineering, to allow us to grow with minimal pains of end user computing. You'll be owning and supporting the engineering around desktops, desktop applications, endpoint devices, endpoint platforms and security tools.
This is an enterprise environment, with a fairly new team, where you'll have ample opportunity to make an impact.What You'll Be DoingBe a thoughtful leader in end user experience space; continuously improve user end user experiences through OS and application optimizations, automation, and streamlined processesDesign and implement unified endpoint management solutions for Windows, Citrix, Macs, and mobile devices using Microsoft Endpoint Manager (MECM, Intune, Autopilot, JAMF)Manage desktop policies and configurations through Active Directory, Group Policy (GPO), and Azure Active Directory, and M365 (Intune)Apply modern configuration management practices to endpoint managementCreate and manage the desktop operating system build process (MDT, Autopilot)Package software applications for automated deployments using varies methodsManage the M365 environment for managing and deploying softwareWork with Security teams on compliance metrics and standards of endpointsProactively monitor and measure endpoint performance to detect trends and catch problems before users are impactedProvide 3rd level endpoint supportCollect, report on endpoint metrics, and build dashboards to display informationAutomate processes using PowershellPerform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom)Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as neededMaintain "SOE's" (Start Of Employment) and "EOE's" (End Of Employment) of user accounts and endpointsOther duties as assignedSkills We're Seeking5+ years of experience with Desktop Engineering and/or Systems Engineering in Windows environmentsStrong experience with SCCM and/or MECM. MECM experience preferred given that's what we're using nowExperience with deployments on Windows 10/11Must have Intune experienceMust have at least some Azure experienceNice To Have Experience:Experience with as many of the following as possible (we use these, but experience with all is NOT required): Microsoft Endpoint Manager, Endpoint Analytics, Windows Autopilot, Microsoft Graph, Azure Alerts and Monitoring.System Engineering/Integration experience with: Windows Server, Active Directory, Exchange, Office 365, MS Teams, Citrix, MacOS, iOS, AndroidExperience using scripting for automation with Powershell, or a similar toolExperience with information security frameworks such as device encryption, anti-virus tooling, digital certificates, security policies etc.Mobile device management experienceEncryption (i.e. BitLocker) experienceVPN client experience