To support desktop services, the full-time Senior Desk-Side Administrator will manage data analysis and reporting, coordinate desktop changes, and participate in incident handling within a Microsoft environment. Key Responsibilities Coordinate and prioritize desktop change requests and rollout plans to ensure smooth implementation Participate in incident handling and larger projects related to desktop changes, such as antivirus rollouts Utilize ITSM tools for data analysis and reporting while maintaining a high standard of service delivery Required Qualifications 7+ years of experience in service desk or desk-side support, with a focus on hardware problem solving Proficiency in Windows operating systems (Windows XP, 10) and server environments (Windows 2008/2012/2016) Experience with ITSM ticketing tools such as ServiceNow, Remedy, or HP Service Center Knowledge of Active Directory and remote desktop connectivity applications Preferred certifications include MCP, MSCE, A+, or ITIL knowledge
Senior Desk-Side Administrator in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.