Oversee daily DC operations including inbound receiving, outbound fulfillment, inventory control, returns processing, quality assurance, and retail allocations.
Ensure all ecommerce and retail orders are fulfilled accurately and within established service level agreements.
Monitor throughput, productivity, and operational performance to ensure consistent execution and scalability.
Coordinate DC scheduling and workload planning to support business demands, peak periods, promotions, product launches, and new store openings.
Maintain compliance with safety standards, operational procedures, and company policies.
Serve as the primary operational liaison between Princess Polly and third‑party logistics providers.
Ensure 3PL partners have the tools, resources, forecasting, and information required to successfully execute fulfillment, inventory management, returns processing, and retail support activities.
Monitor and manage 3PL performance against SLAs, identifying opportunities for improvement and driving corrective actions where necessary.
Lead regular operational reviews with 3PL partners to address performance, capacity planning, process improvements, and business readiness.
Partner with Planning, Merchandising, and Supply Chain teams to ensure accurate inventory flow and replenishment strategies.
Maintain high levels of inventory accuracy through cycle count programs, discrepancy resolution, and process controls.
Oversee retail fulfillment activities, ensuring timely and accurate store allocations and replenishments.
Manage inventory‑related issues and collaborate with internal teams and 3PL partners to resolve discrepancies efficiently.
Qualifications
Bachelor's degree preferred in Supply Chain, Logistics, Business Administration, or related field.
5+ years of experience in distribution center, logistics, supply chain, or warehouse operations leadership.
Experience managing third‑party logistics (3PL) relationships and performance.
Strong understanding of ecommerce fulfillment, retail replenishment, inventory management, and returns processing.
Proven experience managing service level agreements, operational KPIs, and process improvement initiatives.
Proficiency with Warehouse Management Systems (WMS), inventory management platforms, and operational reporting tools.
Knowledge of warehouse safety standards, compliance requirements, and operational best practices.