Accenture is seeking a seasoned professional to lead customer service transformation initiatives across client engagements in the United States. You will evaluate current CS offerings, shape strategic visions, and propose solutions while guiding delivery teams to redesign processes and technology platforms for optimized customer experiences.
You will collaborate with design and analytics teams to derive insights and measurable improvements, advise on CS metrics, and drive change management and
#J-18808-LjbffrSenior CX Transformation Advisory Consultant in chicago at Unknown Company
This position is listed as full time and onsite.