Coinbase is seeking an Operations Excellence Senior Program Lead to own and optimize CX workflows, routing logic, and agent tooling for its global Customer Experience operation. You will translate multi-year CX goals into a portfolio of programs with measurable impact on CSAT, FCR, and handle time across in-house and BPO sites.
Lead cross-functional programs with Product, Engineering, Analytics, and WFM, and drive scaling of CX standards, governance, and change management at global scale.
#J-18808-LjbffrSenior CX Operations Excellence Leader in lincoln at Unknown Company
This position is listed as full time and onsite.