Guiding high-touch legacy customers through complex migrations to a digital SaaS platform, the full-time Senior Customer Value Manager will lead transformation strategies, accelerate user adoption, and manage technical challenges while working remotely. Key responsibilities Serve as the trusted point of contact during migrations, developing customized Value plans that align legacy workflows with SaaS capabilities Execute data-driven strategies to drive user adoption and monitor migration milestone metrics Partner with Migration Engineering and Product teams to resolve technical issues related to data mapping and ingestion delays Required qualifications 5-7 years of experience in Customer Success, particularly with Enterprise and Mid-Market clients in digital transformations Deep knowledge of SaaS, cloud storage, and information governance technologies Proven experience delivering software onboarding to clients in regulated industries such as Financial Services or Life Sciences A Bachelor's degree or higher from an accredited institution Proficiency with Customer Value Platforms (CSP) and ability to travel under 5%
Senior Customer Value Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.