Senior Customer Support Specialist

Serving as a senior-level customer support professional, the full-time Senior Customer Support Specialist will resolve complex inquiries related to Electronic Visit Verification (EVV) and Electronic Data Interchange (EDI), while providing guidance and mentoring to Customer Support Representatives in a remote setting. Key responsibilities Analyze and resolve complex customer and provider inquiries, acting as the primary escalation point for service issues Provide coaching, mentoring, and training to Customer Support Representatives to enhance performance and service quality Collaborate with internal teams, vendors, and stakeholders to improve operational processes and ensure compliance with program requirements Required qualifications Strong leadership and coaching skills Experience with Medicaid, healthcare operations, EVV processes, and EDI transaction standards preferred Excellent analytical and decision-making abilities Ability to manage multiple priorities in a fast-paced environment Proficiency in interpreting and applying policies and regulatory requirements