Act as the first point of contact for customer inquiries across multiple channels, ensuring timely and careful resolution. Support the VP of Customer Support in recruiting, onboarding, and training new team members, and maintain high support standards. Conduct data audits, imports, and analysis using Google Sheets, and escalate system issues to the product team. Requirements: 4+ years in a client-facing role supporting SaaS or web-based solutions, with proficiency in Google Sheets and strong communication skills. Ability to work independently in a remote environment, manage multiple priorities, and quickly learn new concepts. Experience with IP docketing software is a plus, and a strong interest in technology is required. Flexible vacation and remote work options, with opportunities for professional growth. Be part of a collaborative, diverse team that values learning and development. Equal opportunity employer, happy to discuss reasonable accommodations. Alt Legal is a fast-growing SaaS-based legal technology company that provides software to help IP professionals manage trademarks and other IP assets. They are a diverse, virtual team of about 50 employees who value collaboration, growth, and customer-centricity. #J-18808-Ljbffr
Senior Customer Support Specialist (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $39,780–$61,550
For context, most customer service representatives earn between $39,780–$61,550 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.