Senior Customer Support Service Delivery Program Manager (Fully Remote)

• Evolve CX service delivery, starting with BPO partnerships.
• Use data to recommend where support work should live.

Responsibilities:

• Lead transitions from scoping to stabilization.
• Build frameworks for service delivery decisions.

Candidate profile:

• 6+ years in CX ops or service delivery.
• Proven BPO transition and SQL experience.

Mercury

Mercury is a fintech company providing banking services and financial tools for businesses. The company values diversity and belonging and is an equal opportunity employer.