To enhance customer satisfaction, the full-time Senior Customer Support Representative will provide expert service and product information, resolve client issues, and mentor junior team members while working remotely. Key responsibilities: Deliver exceptional customer service through phone, chat, and email while maintaining high satisfaction levels Educate clients on Cision Distribution products and internal procedures, serving as a point of resolution Collaborate with various departments to improve customer support and meet assigned activity metrics Required qualifications: Three years of experience in customer support Bachelor's Degree preferred Strong ability to manage time effectively and prioritize tasks Proficiency in navigating platforms such as Salesforce and Microsoft Suite Ability to adapt to changing environments and handle high-pressure situations
Senior Customer Support Representative in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.