- Serve as the main point of contact for all inbound support channels.
- Build long-lasting relationships with customers by leveraging deep platform knowledge.
Responsibilities:
- Resolve customer issues via phone, email, chat, and diagnostic tools.
- Work within the ticketing queue and elevate issues to appropriate stakeholders.
- Assist customers with navigating the Tenna app and monitoring tracker health.
Requirements:
- 5+ years of software customer support experience.
- 2+ years of SaaS or PaaS experience.
- Experience with teleconferencing tools and support platforms like Salesforce or HelpScout.
Why Tenna?:
- Join a quality-obsessed, gritty, and collaborative team.
- Empower customers to control mixed assets on one platform anytime, anywhere.
- Enjoy opportunities for growth and personal development.
Tenna provides a comprehensive platform for tracking and managing mixed assets, such as construction equipment, in real time. They are a growing, high-growth team of quality-obsessed, collaborative problem solvers who value continuous learning and customer success.
#J-18808-LjbffrSenior Customer Support Representative (Fully Remote) in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.