SiPhox Health is hiring a Customer Support Lead to drive frontline execution and operational leadership in a fast-moving, high-trust health-tech startup. You will mentor agents, own QA, and refine support processes while handling complex escalations and high-priority interactions.
The role emphasizes hands-on coaching, cross-functional collaboration with Product and Clinical teams, and ongoing improvement of SOPs and knowledge bases to reduce friction and improve the customer experience.
#J-18808-LjbffrSenior Customer Support Lead - Remote + Equity in burlington at Unknown Company
- Typical pay
- $41,600–$66,000
For context, most customer service representatives earn between $41,600–$66,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.