Upshop is seeking a Customer Support Specialist II to own complex escalations across the product and integrations, including in-store hardware. You will dig into production problems, review logs, query databases, and prepare clear write-ups for engineering to reproduce and fix.
The role emphasizes mentorship of CSS I, on-call incident support, SLA adherence, and collaboration with product and engineering to reduce bounce-backs and speed resolution. AI-assisted workflows will speed investigations.
#J-18808-LjbffrSenior Customer Support Engineer: Complex Escalations in nv at Unknown Company
This position is listed as full time and onsite.