Managing the Zendesk ecosystem, the full-time Senior Customer Support Systems Administrator will ensure system optimization, security, and compliance while collaborating with cross-functional teams to enhance customer and agent experiences, either remotely or from designated locations in the U.S. and Canada. Key responsibilities Oversee the administration and optimization of the Zendesk platform, including maintenance and strategic growth support Implement and manage system security protocols, ensuring compliance with relevant regulations and minimizing risk Identify automation opportunities within the customer support tech stack to improve efficiency and streamline workflows Required qualifications 3-5 years of hands-on experience as a Zendesk Administrator with strong knowledge of the platform Experience with system security, monitoring tools, and cloud infrastructure (AWS, Azure, etc.) Familiarity with AI-driven customer support tools and automation opportunities Experience in a regulated environment, including documentation of processes and controls for compliance Strong interpersonal skills with the ability to communicate technical concepts to non-technical team members
Senior Customer Support Administrator in workfromhome at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.