To enhance customer satisfaction and drive retention, the full-time Senior Customer Success Supervisor will cultivate strong client relationships, manage onboarding processes, and implement retention strategies in a remote work environment. Key Responsibilities Guide clients through the onboarding process and collaborate with cross-functional teams for successful implementation Establish and maintain relationships with key stakeholders while conducting regular check-ins to assess client needs Develop and implement strategies to increase customer retention and identify upselling opportunities Required Qualifications Proven experience in customer success or account management, preferably in a B2B environment Strong understanding of logistics and effective communication of solution value Proficiency in Microsoft Office Suite, including Word, Excel, Access, and Outlook Global engagement and management experience with the ability to navigate cultural nuances Preferred Bachelor's Degree or three years of UPS experience for current employees