Acting as a trusted advisor to high-impact creator accounts, the full-time Senior Customer Success Manager will optimize email strategies and drive retention and expansion initiatives while working remotely. Key responsibilities Manage a portfolio of 50-75 high-value creator accounts, delivering strategic guidance and implementing initiatives to drive measurable business outcomes Collaborate cross-functionally with Product, Marketing, and Support teams to enhance the creator experience and ensure their needs are addressed Analyze data and metrics to identify growth opportunities, establish account plans, and contribute to the evolution of the customer success framework Required qualifications 4+ years in Customer Success, Account Management, or Creator Partnerships roles Experience supporting creators or digital entrepreneurs in a fast-paced startup or SaaS environment Proven track record of managing high-value customer portfolios with quantifiable impact Familiarity with CRM tools and data analysis, including email performance metrics and user behavior trends Strong ability to collaborate cross-functionally and lead customer strategy across various stages of the customer lifecycle