Owning the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts, the full-time remote Senior Customer Success Manager will guide customers through activation, adoption, optimization, and renewal while developing tailored Customer Success Plans that align technical adoption with business objectives. Key responsibilities Build and maintain tailored Customer Success Plans aligned with each customer's business objectives and success criteria Conduct health assessments and provide strategic recommendations to improve recovery readiness and resilience Monitor customer health signals and adoption trends to proactively identify risks and enhance retention outcomes Required qualifications 5+ years of experience in customer-facing technical roles related to data protection and recovery technologies Strong technical expertise across backup and recovery, virtualization, operating systems, storage, and cloud platforms Proven ability to translate customer business objectives into technical roadmaps and measurable outcomes VMCE certification required or to be obtained within an agreed-upon timeframe after hire Experience conducting technical assessments and presenting recommendations to senior stakeholders
Senior Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.