Leading complex enterprise onboarding engagements, the full-time Senior Principal Customer Onboarding Manager will maintain executive alignment and ensure customer success from sales transition through implementation and adoption, all while working remotely. Key responsibilities Own relationship continuity from sales transition through implementation, go-live, and handoff to Customer Success teams Establish executive governance and lead Business Value Reviews to connect implementation progress with customer outcomes Translate technical decisions and changes into clear business implications, options, and recommendations for stakeholders Required qualifications 10+ years of experience in enterprise Customer Success or related customer-facing roles supporting complex B2B technology 5+ years of experience owning customer outcomes through complex enterprise onboarding or transformation engagements Direct experience working with large enterprise organizations involving multiple stakeholders and senior executives Demonstrated ownership of executive governance and difficult customer conversations Strong change-leadership capability across stakeholder impact and organizational alignment
Senior Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.