Drive measurable value realization within the first 90 days post-sale, aligning onboarding outcomes to defined business KPIs. Own renewal and expansion strategy for your portfolio, including proactive identification of cross-sell and upsell opportunities. Build and manage an accurate renewal forecast 90–120 days in advance. Strategic Customer Leadership: Develop multi-threaded relationships across decision-makers, economic buyers, and operational leaders. Enable internal champions with structured success plans, ROI articulation, and executive-ready materials. Conduct executive-level business reviews to measure progress and unlock next best actions. Proactively identify churn indicators through behavioral data, health metrics, and qualitative insight. Develop structured save plans with clear ROI articulation and executive alignment when risk emerges. Contribute to scalable retention methodologies as Karbon grows. Karbon Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform that helps tens of thousands of accounting professionals work more efficiently. They are well-funded, ranked #1 on G2, growing rapidly, and have a people-first culture recognized with Great Place To Work® certification and on Fortune magazine's Best Small Workplaces™ List. #J-18808-Ljbffr
Senior Customer Success Manager (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.