Senior Customer Success Manager (Fully Remote)

Own overall relationship with assigned customers, including increasing adoption, driving usage, ensuring retention and satisfaction. Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services. Work with customers to establish critical goals or other key performance indicators and aid the customer in achieving their goals. Qualifications: At least 6 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company. Excellent ability to multitask and prioritize workload, with demonstrated cross-functional flexibility in a fast-growing company. Willingness to travel occasionally and work night shifts. Medical benefits start on first day of employment. Home office setups, technology reimbursement, and lifestyle & family benefits. Culture: Join a team of curious problem solvers that celebrates differences, leads with empathy, and values inclusivity. FourKites provides competitive compensation with stock options, outstanding benefits, and a collaborative culture for all employees globally. Fourkites FourKites is the leader in AI-driven supply chain transformation for global enterprises, turning supply chain data into automated action. They process over 3.2 million supply chain events daily and help 1,600+ global brands prevent disruptions and optimize performance. #J-18808-Ljbffr