Senior Customer Success Manager (Fully Remote)

• As a Senior Customer Success Manager, you architect the customer journey using our AI-powered platform.
• You act as a visionary consultant to turn training into a superpower for global brands.

The Day-to-Day:

• Champion retention by proactively reducing churn and driving deep product adoption.
• Inspire innovation by educating customers on best practices and creative solutions.
• Build advocacy by identifying and nurturing customer champions.

Your Superpowers:

• 5-9 years of SaaS experience managing renewable books of business.
• Deep L&D expertise and a data-driven mindset.

Docebo

Docebo is an AI-powered learning platform that helps organizations create, deliver, and manage training. With over 900 employees worldwide, the company fosters a culture of trust, collaboration, and diversity, guided by the Docebo Heart values.