Senior Customer Success Manager (Fully Remote)

• Trusted advisor for industrial clients in MEA, driving adoption and satisfaction.
• Align solutions with customer operational and security goals.

Responsibilities:

• Own onboarding, adoption, renewals, and business reviews.
• Collaborate with internal teams; travel up to 30%.
• Monitor health metrics and manage at-risk accounts.

Qualifications:

• 5+ years in Customer Success/Account Management in cybersecurity/SaaS.
• ICS/OT security knowledge and MEA experience preferred.
• Excellent communication; Arabic, English, and French preferred.

Dragos

We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. Our remote-first mission-driven team spans North America, Europe, the Middle East, and APAC and is built on authenticity, transparency, and trust.