Senior Customer Success Manager (Fully Remote)

• Own customer issue resolution and ensure clear communication until resolution.
• Build strong customer relationships and anticipate needs to drive satisfaction and retention.
• Mentor junior team members and share best practices for a customer-focused culture.

Requirements:

• At least six years of experience in customer support, success, or engagement.
• Strong product knowledge and experience with Gainsight preferred.
• Excellent communication, collaboration, and problem-solving skills.
• Competitive annual salary of $83,000 to $112,050.
• Unlimited vacation, paid holidays, and sick leave.
• Health coverage, retirement savings with employer match, and professional development opportunities.

Not Disclosed

Our partner is a technology company focused on delivering software solutions and exceptional customer experiences. The organization fosters a collaborative, remote-first culture with a strong emphasis on continuous learning, transparency, and customer success.