Senior Customer Success ManagerRole: Senior Customer Success Manager, Financial Services & ConsultingLocation: Boston MA, hybridOpportunity to join an exciting SaaS company!Position Description:The Senior Customer Success Manager, Financial Services & Consulting will be responsible for the success of Financial Services, Banking, & Consulting customers by training, enabling, and delivering best practices. They will be the ultimate owner of their accounts renewal and expansion result and they will work closely with the Financial Services sales team, Revenue Operations, and Leadership to achieve this objective.Their duties will include:Planning to identify top growth and risk accountsRunning plays to support Account Executive expand growth accounts.Running plays to reduce churn/downsell liability among customer accounts.Hosting trainings and workshops specific to customers use cases.Running trial and proof of concepts for prospective customers or use cases.Identifying and demonstrating practical uses of softwareLearning customers problems and identifying tcs ability to solve themSharing feedback with product and marketing teamsLearning and utilizing tools providedKeeping systems up to date with relevant data (ex: opportunities in Salesforce)Other duties as assignedExceeding goals and established metricsKnowledge, Skills, & Experience3+ years of Customer Success Experience in Financial Services, Banking, or ConsultingExperience creating and navigating executive relationships.Excellent virtual and in person communication and presentation skillsExperience with Salesforce.comCompensation: $130-$150k*Candidates must be able to work in a hybrid capacity in Boston office
Senior Customer Success Manager in boston at Unknown Company
This position is listed as full time and hybrid.