Partnering with assigned Customer Success Managers, the full-time Senior Customer Success Expert will focus on delivering technical success actions for Flight Deck Solutions customers, particularly in the area of Jeppesen Ground Controls, while working remotely. Key Responsibilities Collaborate with the CSM and account team to ensure successful technical delivery for customers Guide customers through Ground Controls workflows for managing navigation content Monitor customer health and adoption metrics, addressing risks and issues proactively Required Qualifications 5+ years of experience in Customer Success, solutions engineering, or technical consulting in a SaaS environment Strong understanding of the airline EFB ecosystem and related operational workflows Experience in coordinating technical issues and utilizing metrics for decision-making Proven ability to communicate effectively with diverse stakeholders, including C-level executives Demonstrated success in a customer-facing role supporting complex software products
Senior Customer Success Expert in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.