Supporting the customer experience in a remote capacity, the full-time Senior Customer Service Representative will manage order inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. Key responsibilities Act as the main point of contact for customer inquiries, providing professional and efficient service to resolve issues Manage customer order processing, including entering orders, correcting discrepancies, and communicating updates Identify and escalate supply chain disruptions, collaborating with internal teams to ensure timely resolutions Required qualifications High School Diploma or GED Three or more years of relevant experience in customer service or order management Proficiency in MS Office and familiarity with ERP and CRM systems; Salesforce.com experience preferred Knowledge of the healthcare industry is preferred Customer Service certification is preferred