Senior Customer Service Representative

Join Cleveland Clinic and help us scale demand generation, brand awareness, and measurable revenue in Livonia, MI. Consider the trade: your 6 years of Inbound Call Handling for $73,000 - $101,000, a remote schedule, and ownership most shops never offer.

Key Responsibilities

• Grow Cleveland Clinic's problem-solving footprint one earned introduction at a time
• Spot which Livonia accounts are about to churn and win them back
• Script the webinar that fills the sales marketing top of funnel
• Build the Delegation report leadership checks before the MI review
• Push Genesys Cloud adoption so the MI team stops flying blind
• Carry a $73,000 - $101,000-tier quota and the playbook to hit it

What You'll Bring

• A Cleveland Clinic mindset: scrappy today, scalable tomorrow
• Comfortable presenting ideas to stakeholders at every level
• Knowledge of MI-specific regulations relevant to sales marketing work
• Bachelor's degree in a related field, or equivalent practical experience
• Experience at the senior level inside a remote role

Cleveland Clinic is a refreshingly-candid Livonia, MI firm where Delegation isn't a department but the entire reason the lights stay on. We protect Fridays for learning, so spend them chasing ServiceNow or Genesys Cloud, your call.

Beyond $73,000 - $101,000, Cleveland Clinic invests in your growth, assigns you a mentor, and lets you flex hours across Livonia, MI as you need.

The Cleveland Clinic team is expanding in Livonia, MI this quarter, and this seat is part of that growth.