Providing comprehensive support and resolving non-standard operational problems, the full-time remote Senior Customer Service Representative will manage multi-jurisdictional search and filing requests, oversee the entire order process, and mentor junior associates to enhance customer satisfaction and operational efficiency. Key responsibilities Manage multi-jurisdictional search and filing requests and conduct UCC/lien searches Efficiently handle the order process from client inquiry through invoicing and follow-up Provide mentorship to junior associates while maintaining client relationships through excellent customer service Required qualifications Proven experience in customer service with a strong understanding of customer behavior and needs Advanced proficiency in CRM and support software Ability to mentor and lead junior associates Updated knowledge of relevant industry trends Experience in process improvement within customer service operations
Senior Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.