STERRY, a growth marketing agency, seeks a Senior Customer Service Manager to lead the entire CS department across all shifts, ensure seamless cross-shift handoffs, and own high-level KPIs. The role acts as a strategic bridge between Customer Support, Logistics, Quality, and Executive Leadership. Remote work is supported.
You will guide leadership, strategy, and documentation while partnering with Logistics and Marketing to uphold service excellence and operational efficiency at scale.
#J-18808-LjbffrSenior Customer Service Leader — Remote, Scale Support Ops in Location not specified at Unknown Company
This position is listed as full time and able to be worked remotely.