Leading a team of CX Operations & Education Specialists, the full-time Senior Customer Operations Manager will drive operational strategy, optimize technology, and enhance customer engagement in a fully remote environment. Key responsibilities Establish and improve CX operational strategies, processes, and project plans to enhance customer experience Own the strategy and effectiveness of the CX technology stack, ensuring seamless integration and workflow efficiency Lead customer engagement initiatives and oversee educational resources to support customer retention and expansion Required qualifications 5+ years managing business systems or operational technology with a focus on data integration Proven experience in improving operations and driving cross-functional initiatives Experience in leading, coaching, and developing team members Ability to travel 3-6 times per year Bachelor's degree in business, operations, communications, or a related field (preferred)
Senior Customer Operations Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.