To support the SMB Customer Intelligence & Advocacy team, the full-time temporary Senior Customer Intelligence Strategist will manage editorial strategy, produce intelligence reports, and enhance operational processes while working remotely. Key responsibilities Own the editorial strategy and production of Community Intelligence Reports and other customer sentiment tracking outputs Direct storytelling for listening sessions and produce video content using Descript, packaging customer voice assets for leadership Manage intake triage for activation requests, coordinate partner alignment, and continuously improve operational systems for efficiency Required qualifications 8+ years of experience in editorial strategy, operational processes, and customer intelligence Strong skills in video production, particularly with Descript or similar tools Proven ability to evaluate and iterate on operational strategies and processes Experience in stakeholder management and building cross-functional relationships Familiarity with SMB ecosystems, advertising products, and customer lifecycle is preferred