Driving new CX roadmap initiatives and automation, the full-time Senior Customer Experience Operations Specialist will scope early-stage ideas into actionable project plans, partner with cross-functional teams, and enhance existing systems through technical solutions in a remote environment. Key responsibilities Identify opportunities for automation and AI within the CX organization, converting stakeholder ideas into buildable project plans Collaborate with Business Systems and Engineering on infrastructure-level builds, ensuring projects address cross-functional challenges Diagnose and improve underperforming workflows in existing systems, creating developer-ready tickets and rebuilding automation logic as necessary Required qualifications 4-6+ years of experience in Customer Success/Experience Operations, Revenue Operations, or Business Operations in a B2B SaaS environment Proficiency with Salesforce and Intercom, including building reports, dashboards, and workflow automations Demonstrated ownership of program outcomes rather than just process facilitation Self-directed and outcome-driven, capable of advancing projects with minimal oversight Preferred experience with AI tools, SQL, and BI tools for operational enhancements
Senior Customer Experience Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.