Driving customer experience transformations, the full-time Senior Customer Experience Consultant will collaborate with cross-functional teams to analyze data, gather insights, and develop strategies that enhance customer interactions in a remote environment. Key Responsibilities: Develop and maintain enterprise-wide customer experience frameworks and methodologies Lead discovery phases for customer experience transformations, including diagnosing pain points and designing future state experiences Plan and conduct exploratory customer research to communicate findings to executive stakeholders Required Qualifications: Undergraduate degree in customer experience, human-computer interaction, psychology, information science, communications, or related field preferred Typically eight or more years of experience in human-centered design, customer experience leadership, or consulting Proven knowledge of strategy planning, concepts, and methodologies Significant leadership experience with strategic projects from a top-tier consulting firm or Fortune 100 strategy planning group Strong executive presence with the ability to influence leaders at various organizational levels
Senior Customer Experience Consultant in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.