Senior Customer Education Manager

Owning the strategy and governance of the customer-facing content ecosystem, the full-time Senior Customer Education Manager will manage the organization and scaling of educational materials while collaborating with cross-functional teams to ensure content accuracy and effectiveness, all in a remote capacity. Key responsibilities Audit and govern the existing customer enablement content library, retiring outdated materials and setting standards for new additions Build frameworks for the creation, review, versioning, and retirement of content Identify content gaps in the customer journey and prioritize new content development in partnership with Customer Success Managers Required qualifications 2+ years of experience in customer enablement, content strategy, or a related customer success function Proven track record of building or overhauling a content library or knowledge base Strong instincts for content structure and governance Experience collaborating with Customer Success, Product, Sales, and Marketing teams Bonus: Experience in FP&A, SaaS, or B2B software environments