Guiding and coaching customer care representatives, the full-time Senior Customer Care Representative will ensure exceptional customer service and timely order processing while working remotely from home. Key responsibilities: Train and develop customer care teams on contact skills, policies, and procedures Respond to customer inquiries regarding order status, pricing, and invoicing in a timely manner Monitor customer order patterns and service levels, implementing improvements as necessary Required qualifications: High School Diploma; a four-year college degree is preferred Minimum of five years of prior customer care or related experience Proficiency in Microsoft Office applications and basic office equipment Advanced understanding of customer care-related systems and procedures Ability to work independently and as part of a team