Amazon seeks a seasoned program manager to lead Customer Care initiatives for defined topics across the company. You will develop SOPs, training materials, knowledge base articles, and email templates used by Tier 1 and Tier 2 agents, while monitoring trends and KPIs to improve support quality.
You will partner with store, region, and other teams to align processes, manage vendor relationships, and drive on-time program launches with a focus on customer satisfaction and operational excellence.
#J-18808-LjbffrSenior Customer Care Programs Manager in austin at Unknown Company
This position is listed as full time and onsite.