Are you interested in working for a growing company in the medical IT industry? PaxeraHealth Corp. is hiring a Senior Customer Care professional to join our Implementation and Customer Care team. This remote position is located in the USA and offers on‑the‑job training in a friendly, supportive environment.
Responsibilities
- Serve as the highest level of technical support for PaxeraHealth clients.
- Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems.
- Implement PaxeraHealth software solutions in cloud‑based, virtual, and physical environments.
- Support integrations with PACS, RIS/HIS, EMRs, and third‑party healthcare IT solutions.
- Document project activity, contribute to knowledge‑based content, and perform root cause analysis.
- Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests.
- Provide expert input and support in conferences, demos, or onsite engagements when needed.
Qualifications
- 5+ years supporting or implementing PACS or similar Healthcare IT software.
- Bachelor’s degree in Computer Science or related field (or equivalent experience).
- Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
- Hands‑on experience with systems administration (Windows Server, Active Directory, VMWare, etc.).
- Technical knowledge in:
- Networking: TCP/IP, VPNs, NAT, VLAN.
- Databases: SQL Server, queries, management.
- Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML.
- Tools: Wireshark, IIS, Apache, OpenSSL.
- Strong communication and interpersonal skills with a customer‑first mindset.
- Ability to explain technical concepts to non‑technical users clearly and patiently.
Must be able to pass a drug test and a background check.
Benefits and Compensation
- Competitive salary.
- Remote position in the USA.
- Health, Vision and Dental insurance.
- Life Insurance.
- Paid Holidays.
- Paid Vacation.
- Paid sick time.
- Paid personal days.
- Work with an outstanding and dedicated team of accounting, IT, marketing, and administrative professionals.