Seeking a strategic and analytical Senior Customer Analytics Director, this full-time remote position will manage analytics, performance metrics, and data-driven insights to enhance customer retention and optimize revenue performance while collaborating with the Chief Customer Officer and cross-functional teams. Key Responsibilities Ensure compliance of key customer performance metrics with industry standards and translate company metrics into actionable operational views Lead data preparation and analytical narrative for executive presentations, framing business performance and revenue risks Own ongoing reporting and variance analysis for renewal rates, providing detailed breakdowns of underlying drivers Required Qualifications 10+ years of experience in customer analytics, revenue analytics, FP&A, or related fields within a B2B SaaS environment Deep knowledge of SaaS recurring revenue models, including ARR, GRR, and NRR Advanced proficiency in SQL, Excel, and BI tools for data modeling and visualization Proven ability to translate business requirements into technical data specifications and executive-ready dashboards Experience in a Private Equity-backed enterprise with board-level reporting is strongly preferred
Senior Customer Analytics Director in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.