Supporting customer retention and growth, the full-time Senior Customer Account Manager will manage existing client relationships, drive sales through telephone interactions, and enhance customer satisfaction in a remote environment. Key responsibilities Consistently meet and exceed sales goals, focusing on customer growth and retention in the Mid-market segment Conduct regular account reviews and maintain ongoing communication with small and medium business customers Prepare sales documentation and collaborate with cross-functional teams to implement customer solutions Required qualifications High School Diploma or GED 2-5 years of relevant work experience in sales or account management Proficiency in MS Suite, Salesforce, and Microsoft Dynamics Experience in inbound/outbound call center operations Sales experience is required