Senior Customer Account Manager

Managing high-value customer relationships, the full-time Senior Customer Account Manager will drive enterprise-wide adoption, lead renewals and expansions, and elevate customer interactions in a remote or hybrid setting. Key responsibilities Build and maintain executive-level relationships and account maps for strategic customers Lead complex negotiations for renewals and expansions, focusing on value and transparency Serve as the primary owner of inbound inquiries, qualifying and managing customer demands effectively Required qualifications Proven experience managing strategic customer relationships and enterprise-scale SaaS implementations Working fluency in enterprise imaging technologies such as PACS, VNA, DICOM, and HL7/FHIR Demonstrated ability to engage with C-suite executives and frontline users Experience in leading renewal and expansion negotiations with strong commercial judgment Comfort operating in a CRM environment, preferably HubSpot