- Architecting, supporting, and improving the end-to-end Conversational AI (CCAI) and Enterprise Search design and development lifecycle
- Designing, building, and maintaining sophisticated conversational agents using Google Cloud Contact Center AI (CCAI), Dialogflow (CX/ES), and the Agent Development Kit (ADK)
- Integrating Vertex AI and Google Enterprise Search/Vertex AI Search to build intelligent, context-aware discovery and retrieval-augmented generation (RAG) experiences
- Solving complex user experience challenges, resolving agent defects, optimizing search relevance, answering technical questions, and conducting rigorous testing and validation
Requirements
- Bachelor’s degree or four or more years of work experience
- Six or more years of relevant experience required
- Experience architecting and building solutions with Google CCAI, Dialogflow (CX or ES), or Vertex AI Search & Conversation
- Experience in Google Agent Development Kit (ADK)
- Experience integrating Google AI solutions with non-Google enterprise architectures via REST/SOAP APIs, pub/sub messaging, and webhook integrations
- Familiarity with Large Language Models (LLMs)
Core Competencies
Demonstrates expertise in architecting and developing Conversational AI solutions using Google Cloud technologies, including Dialogflow and Vertex AI. Proficient in integrating AI solutions with enterprise architectures and optimizing user experiences through rigorous testing and validation.
Highest-signal resume keywords
- Google Cloud Contact Center AI (CCAI)
- Dialogflow (CX/ES)
- Vertex AI Search
- Google Agent Development Kit (ADK)
- REST/SOAP API Integration
ATS Optimization Keywords
Hard Skills
- Conversational AI Architecture
- Solution Development
- User Experience Optimization
- Testing and Validation
- Integration of AI Solutions
Soft Skills
- Problem Solving
- Technical Communication
Industry Keywords
- Large Language Models (LLMs)
- Context-Aware Discovery
- Retrieval-Augmented Generation (RAG)
Tools & Technologies
- Google Cloud
- REST APIs
- SOAP APIs
- Pub/Sub Messaging
- Webhook Integrations